"I Don't Understand" - Setting Communication Standards in Ultrasound
Lynne Williams, InHealth
Background
Effective communication is essential in all aspects of healthcare. Ensuring that patients understand the process of their appointment, and what will occur, has a positive impact on the efficiency of the appointment; the quality of the scan; the experience of the patient and is critical to informed consent.
There are three basic forms of communication: Verbal, Written and body language.